Customer Success Specialist 100%- SaaS Contact Center Solution

Customer Success Specialist (f/m/d) 100%- SaaS Contact Center Solution Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. We’re growing fast – and we’re hiring! We're looking for a Customer Success Specialist to join our growing team in Zürich (Headquarter) as soon as possible. You'll take full ownership of customer accounts throughout their lifecycle, from onboarding through to ongoing relationship management. Alongside your success activities, you'll also play an active role in customer support, helping to resolve issues and ensure a consistently great experience. You'll be the trusted point of contact for our customers, ensuring they get maximum value from our platform and feel supported every step of the way. What you’ll be doing Guide customers through the onboarding journey, including setup, configuration, and train-the-trainer sessions Own and manage assigned customer accounts post-signing, building strong, lasting relationships Identify opportunities for growth, adoption, and renewal, collaborating with Sales on upsell initiatives Deliver tailored training sessions to meet individual customer needs Communicate with customers in a timely, clear, and professional manner, in both English and German Provide hands-on support, troubleshoot issues, and collaborate with internal teams to drive resolution Contribute product expertise to support the wider team as needed Prioritize customer interactions and tasks based on account size, strategic value, and business impact What we are looking for A naturally people-oriented individual who enjoys connecting with customers and building strong, lasting relationships Proven experience as a Customer Success Specialist- preferably in a dynamic SaaS environment A background or solid understanding of information technology, gained through education, experience, or hands-on work Strong communication skills in German and English (written and spoken) A confident communicator who can explain technical concepts in a clear and simple way Customer-focused, with the ability to advocate for users while setting clear and realistic expectations Comfortable working across both customer success and support, and able to adapt quickly to changing priorities Skilled at managing multiple accounts and balancing competing priorities effectively Our offer A fast-paced, international, and collaborative work environment A challenging and diverse role with high autonomy A motivating and supportive team culture where your ideas Excellent opportunities for personal and professional growth Regular team events and the chance to work from another Luware office for up to a month through our exchange program You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you! Do you feel addressed and are you ready to finally unleash your full potential? Then upload your CV spontaneously for an initial review- we are just a click away! We are very looking forward to getting to know you! We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.