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Technical Knowledge Expert (d/f/m) – Biel/Bienne | JobRevolt

Über den Job

MIKRON MILL is one of the world's leading experts in vertical milling. UNITED MACHINING provides complete solutions for precision components and mold-making industries with brands including AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R, headquartered in Biel with over 3'000 employees worldwide.

Aufgaben

Creation, maintenance, and continuous enhancement of technical documentation, user manuals, and knowledge databases for milling machines equipped with Siemens One controls and, ideally, Heidenhain controls, including their associated components and functionalities
Planning and delivery of technical training programs for milling machines for service technicians, sales teams, and technical specialists within the international United Machining sales organizations
Support of development projects by ensuring comprehensive, target audience-oriented technical documentation and effective knowledge transfer to service technicians
Analysis, preparation, and documentation of technical expert knowledge, including troubleshooting guidance and service procedures, on internal knowledge-sharing platforms and websites
Active collaboration with Engineering, Service, Product Management, and the Academy to promote global knowledge transfer and drive continuous improvement initiatives
Support of quality improvement processes related to customer issues and willingness to participate in customer visits when required

Profil

Technical qualification in Mechanical Engineering combined with several years of hands-on experience as a Service Technician; additional training in Electrical Engineering and/or Software Engineering would be an advantage
Experience in Research & Development, Technical Service, or an industrial manufacturing environment, coupled with a passion for knowledge sharing and technical documentation
Excellent written and spoken German language skills are essential for this role. Very good English language skills are also required
Strong communication skills, a high willingness to learn, and a structured, independent, and proactive approach to work
Proficient in HTML and Microsoft Office; experience with CAD systems (Solid Edge), SAP, and ticketing systems would be advantageous

Rahmenbedingungen

Pensum: 100%
Ort: Biel
Anstellung: Unbefristet
Ansprechpartner: Christine Steiner, HR Business Partner, +41 32 366 11 11, United Machining Mill AG, Roger-Federer-Allee 7, 2504 Biel, Schweiz

Benefits

Great career opportunities and dedicated talent management process (MyNextBigStep) to boost your career
Global learning tools, trainings and specialized courses for professional development
Sustainability and innovation focus as core company goals

Technical Knowledge Expert (d/f/m)

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

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