Wird geladen...

Customer Service Specialist – Zug | JobRevolt

Über den Job

The purpose of this position is to ensure the accurate and timely fulfillment of orders, product registration within the European market, contract administration, customer invoicing, and the efficient handling and escalation of customer complaints. The role is also responsible for maintaining high-quality customer master data across all relevant departments. Exciting opportunity in an international SME.

Aufgaben

Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal
Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and managing yearly adjustments communication in collaboration with commercial lead
Receiving, processing, and independently resolving customer inquiries
Recording and processing of logistical customer complaints and returns
Customer account creation and maintenance of customer master data
Monitor and manage the shared email inboxes including coordination with internal stakeholders as required
Support in customer-side shortage management in close coordination with Commercial
Coordination and ensuring timely product registration across the European region to support product launches
Demand Planning - Liaise with production planning on demand for all local hubs
Support with ad-hoc finance and accounting tasks
Trade marketing support - Management of all POS/GWP related marketing orders and developments together with the Management team
Maintain digital Marketing and Customer Relationship platforms
Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

Profil

Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience
3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
Language Skills: English (business fluent) and Spanish is an advantage
Strong customer-centric mindset with a focus on service quality and responsiveness
Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
Experience from an international group and work environment

Rahmenbedingungen

Location: Switzerland

Customer Service Specialist

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Skills

Weitere offene Stellen