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Sales Support Specialist - Customer Support (m/f/d) (80-100%) – Baden | JobRevolt

Über den Job

In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.

Aufgaben

International service center support, including oral and written communication in English and German (ideally also in other foreign languages)
Technical and commercial order processing in the IT processing system (SAP)
Preparation and follow-up of quotations
Processing of e-business transactions (purchase orders, order confirmations, and invoices)
Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
Creation of export and transit documents in the electronic customs processing system (SAP GTS)
Provision of shipping documents and assignment of transport orders to freight forwarders
Invoicing of shipments and creation of credit/debit notes
Monitoring of accounts receivable and supporting accounting with dunning processes
Handling of letters of credit in cooperation with the finance department
Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
Organization and monitoring of return shipments
Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
Ensuring continuous process improvement
On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability)

Profil

Commercial or technical apprenticeship with additional training in a commercial field
Several years of professional experience
Interest in technology, particularly in turbochargers
Fluent English and German
Good Knowledge of SAP (SD-Module) and MS-Office
Excellent planning and organizational skills
Sense of responsibility and commitment
Communication skills and customer orientation
Flexibility and ability to work in a team
Willing to perform emergency service according to the operation schedule

Rahmenbedingungen

Pensum: 80-100%
Ort: Baden, Switzerland
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website.

Benefits

Canteen
Childcare
Modern office, smart working
Flexible working model
Attractive holiday plan
Employee assistance program

Sales Support Specialist - Customer Support (m/f/d) (80-100%)

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

Skills

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