Customer Experience Manager

Swisslinx AG

ZürichFestanstellungVeröffentlicht 12.6.2026

Customer Experience Manager – Swisslinx AG | JobRevolt

Über den Job

We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints.

Aufgaben

Map customer journeys, identify improvement opportunities, and define business requirements
Support process improvements and operational readiness for new initiatives
Create documentation, work instructions, business cases, and customer communications
Act as the key contact for customer service topics and customer experience impacts
Lead UAT activities and collaborate closely with business and technical stakeholders

Profil

5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry
Experience working with Agile and/or Waterfall methodologies
Strong customer experience and process improvement mindset
Strong analytical and problem-solving skills
Excellent stakeholder management and communication skills
Telecommunications experience is an advantage

Rahmenbedingungen

Zurich
ASAP start (latest mid-July)
9-month contract with possible extension
100% workload

Weitere offene Stellen

Jobs in Zürich Wirtschaft, Marketing & Beratung Jobs Alle Jobs

KI-Match

Passt dieser Job zu Ihnen?

Laden Sie Ihren CV hoch — die KI berechnet in 2 Minuten Ihren Match-Score für genau diese Stelle und zeigt Ihnen, wo Sie stark sind.

Meinen Match anzeigen

Kostenlos · in 2 Minuten

Ihre Stärken für diese Rolle

Passung zu den Anforderungen

KI-Gehaltseinschätzung

Meinen Match anzeigen

KI-gestütztes Job-Matching für die Schweiz. Talente und Unternehmen intelligent verbinden.

Produkt

So funktioniert's
KI-Matching
CV-Builder
Preise

Jobs

Jobs in Zürich
Jobs in Bern
Jobs in Basel
Informatik & IT
Gesundheit & Pflege
Alle Jobs

Unternehmen

Über uns
Kontakt

Rechtliches

Datenschutz
AGB

Impressum