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Operations Specialist - Electronic Monitoring – Lausanne | JobRevolt

Über den Job

Help deliver technology that makes a real difference in public safety while building trusted relationships with key customers across Switzerland. From our Lausanne office, you will manage equipment stock and provide first-line customer support.

Aufgaben

Provide operational support to help customers meet their Electronic Monitoring (EM) objectives, including timely and accurate equipment deliveries and technical advice
Support the delivery of training and knowledge sharing sessions, both upon request and by identifying areas for improvement
Support the completion of contractual obligations, such as the management of SLAs, KPIs, and the delivery of regular performance reports
Participate in regular account management meetings, capturing customer feedback and driving continuous service enhancements
Contribute to wider business development activities including supporting new customer implementations
Manage stock of equipment, including in-country logistic supply via postal service
Provide first-line direct customer support via telephone or email
Travel to customer offices within Switzerland for face-to-face meetings and training delivery

Profil

Fluency in German and English
Fluency, written and verbal, in either French or Italian to support Swiss Cantonal customers (beneficial)
Any other languages at any level would be beneficial though not essential
Proactive, positive attitude with passion for customer support and personal development
Strong verbal and written communication skills
Quick learner with ability to understand and explain Buddi's products and services
Excellent attention to detail, particularly in billing and data accuracy
Competency with office-based IT tools and software (Microsoft Office suite)
Eligibility to work in Switzerland
Willingness to achieve any available high-level security vetting
Compliance with all data security and confidentiality requirements
Previous experience in direct customer communication (desirable)

Rahmenbedingungen

Full-time (100%), 42 hours per week
Standard office hours with flexibility for commute
Unlimited employment
Start: Now
Location: Lausanne, Place de la Gare 12, 1003 Lausanne, Switzerland
Partially flexible working arrangements (some remote work)
Travel to Swiss customer offices required
Occasional visits to UK office may be required for training
Contact: jpide6dc3c0jt jpit1041jt jpiy26jt

Benefits

25 days annual holiday plus local legal bank holidays
Additional day off on your birthday

Operations Specialist - Electronic Monitoring

Über den Job

Über den Job

Aufgaben

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Rahmenbedingungen

Benefits

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