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Automotive After Sales Manager – Zürich | JobRevolt

Über den Job

We are seeking a technically experienced After-Sales Manager to lead our after-sales operations and support our dealer and workshop network across Switzerland. This role requires strong leadership and communication skills, solid technical automotive expertise, and sound commercial acumen. The ideal candidate can effectively balance customer expectations, dealer needs, and business objectives while promoting sustainable growth throughout the network.

Aufgaben

Dealer Network Management: build strong relationships, provide support, monitor performance (KPIs, Service Standards), and implement strategies to improve overall performance and profitability
Customer Experience: Own the customer journey, resolve complex complaints and warranty issues, and promote high service levels across the region
Performance and Strategy: achieve regional financial and non-financial targets, implement Aftersales Plans, and identify opportunities for growth
Technical and Training: Support Technicians, manage high value warranty claims, conduct training, ensure correct tooling, and identify broader product issues
Operations and Logistics: ensure parts availability, report any dealer parts supply and or logistics issues, manage service campaigns and recalls and oversee regional workshops and stake holders
Brand Representation: Act as a brand ambassador, ensure consistent standards and representation of the brand within the network, and at internal and external events and in all communications
How Success is measured: Customer satisfaction and effective resolution of complex complaints; Dealer and workshop performance against agreed after-sales KPIs; Growth in after-sales revenue and profitability; Consistent implementation of brand standards and after-sales strategies; Dealer participation in required technical and commercial training; Strong dealer relationships and high stakeholder satisfaction; Timely, accurate reporting and completion of agreed action plans

Profil

Mandatory requirement: Demonstrable automotive after-sales experience, with in-depth knowledge of Service and Parts operations, Warranty processes, Technical Support, dealer and workshop Training, and Parts Logistics
Candidates with sales-only experience will not be considered
Please apply only if you have professional experience in the automotive industry in after sales
Strong leadership, people management, and relationship building skills
Collaborate across all functions, within Aftersales, Sales and all operational areas of the business
Strong knowledge of vehicle diagnostics, repair processes, warranty, technical training and parts operations
Experience supporting technicians, workshops and dealer networks with complex technical cases
The ability to work with internal departments including Diagnostics and Technical Publications, Parts, Warranty, technical Support and Customer Service
Have an excellent level of communication skills (written and verbal in German and English) and the ability to always present and make yourself understood by your audience
Be self-motivated, confident and professional – This role, is always representing the MG brand and often the face of the brand from an Aftersales perspective

Rahmenbedingungen

Ort: Modern co-working space in Zurich Nord
Bewerbung: Please send us your CV in English
Kontakt: Marín - HR Manager - MG Motor Switzerland
Please note: We do not work with recruitment agencies. Kindly refrain from contacting us regarding recruitment services

Benefits

Join a fast-growing international automotive brand
Dynamic, collaborative environment
Modern co-working space in Zurich Nord
Competitive compensation and insurance benefits
The chance to help grow our company Switzerland
A supportive team environment where new ideas are welcome

Automotive After Sales Manager

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

Skills

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