Wird geladen...

Consumer Journey Manager (m/f/d) – JT International AG Dagmersellen | JobRevolt

Über den Job

Der Consumer Journey Manager ist verantwortlich für die Unterstützung der Orchestrierung und Optimierung der End-to-End Consumer Journey über alle wichtigen Touchpoints und Regionen hinweg sowie für die Umsetzung der neuen Arbeitsweisen in der Marketingabteilung.

Aufgaben

Support the transition to the New Consumer Journey Operating Model by driving the rollout of updated strategies and ways of working & ensuring the new operating model is defined, tested, and embedded successfully with clear roles, responsibilities, and organizational alignment
Continuously improve and push Consumer Journey Strategy and Funnel Targeting by supporting the consumer journey lead in the implementation of a unified consumer journey strategy, focusing on the funnel stage in Retention and Touchpoints for consumer care at both national and local levels
Collaborate with marketing functions, especially digital and activation teams, to align plans and prioritize critical friction points, ensuring targets are clearly defined and actionable
Support the Development of the new purpose-led investment system, ensuring smart investments across the commercial engine and clear return on investments across marketing
Orchestrate the Retention Programs and support subject matter experts to improve strategic initiatives with shared ownership and clear timelines, maintaining message consistency and maximizing overall journey impact
Identify pain points within both digital and physical consumer interfaces, facilitate with the teams and leadership to enhance the quality and value of the consumer experience

Profil

University degree in Business Administration, Marketing or similar
Proven experience in FMCG marketing across disciplines
Project & change management experience is a plus
Profound knowledge of local legislation & trade landscape
Strong organizational skills & a problem-solving attitude
Fluent English, good command of German or French is a plus

Rahmenbedingungen

Bewerbungsfrist: 2. Juli 2026
Nächste Schritte nach Bewerbung (innerhalb 1-3 Wochen nach Ablauf der Ausschreibung): Phone screening with Talent Advisor > Assessment tests > Interviews > Offer
Bewerbung: Apply now bei JTI

Benefits

Well-being initiatives
Flexible work arrangements
Growth opportunities
Excellent benefits, including a unique family leave policy

Consumer Journey Manager (m/f/d)

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

Weitere offene Stellen