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Quality Control & Remediations Manager – Gland | JobRevolt

Über den Job

Swissquote ist die führende Schweizer Digitalbank mit über 1.500 Mitarbeitern weltweit. Als Associate Director für Quality Control & Remediations leiten Sie das Team, das für abschließende Qualitätsprüfungen bei Kontoeröffnungen und periodischen Überprüfungen zuständig ist und dabei operational excellence sowie Übereinstimmung mit BRM-Standards sichert.

Aufgaben

Direct the operational and people management aspects of the Quality Control (QC) & Remediations team, fostering a high-performance culture aligned to strategic objectives
Oversee the second and final quality check on account opening and periodic review cases prior to finalization, ensuring consistent and rigorous application of standards across both workstreams
Produce qualitative and quantitative reporting on return reasons and QC trends, providing senior management with clear visibility on where and why cases are being returned
Identify recurring gaps or patterns from QC results and highlight areas where further training is needed, working with the relevant teams to close them
Own ad-hoc remediation exercises arising from audits, compliance testing, or other triggered reviews throughout the client lifecycle, ensuring these are scoped, resourced, and completed to a defined standard and timeline
Act as a key point of contact in audits, including participation in preparing, reviewing and presenting business responses together with management
Participate in strategic discussions with onboarding, periodic review, and other relevant teams, contributing a QC perspective to transformation initiatives
Exercise independent judgment on complex or ambiguous QC findings, determining when to escalate appropriately while making well-reasoned, timely decisions within established guidelines
Lead process improvement initiatives aimed at reducing return rates, simplifying procedures, strengthening first-time-right outcomes across the client lifecycle
Serve as a trusted partner to Institutional Sales, Compliance, and Legal, ensuring sustainable business relationships while upholding the Bank's standards
Coach and mentor team members, supporting their skill development and career growth

Profil

Minimum 5–7 years' track record in client onboarding, KYC/AML, or compliance operations within the financial services sector
Previous experience in a leadership or team-lead role is a strong advantage
Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding / periodic review due diligence standards
Experience with remediation exercises, including scoping and delivering ad-hoc reviews arising from audit or compliance testing findings
Ability to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out
Experience supporting or participating in audits, preparing business responses

Rahmenbedingungen

Operating across Gland and Zurich

Quality Control & Remediations Manager

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Skills

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