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Manager T Desk – Freiburg | JobRevolt

Über den Job

We are seeking a hands-on and digitally minded T Desk Manager to build and lead our new T Desk in Switzerland. You will lead an administrative team, coordinate T sales campaigns, drive process standardization, and use CRM, Power BI and Power Automate to improve efficiency and support service sales growth.

Aufgaben

Lead the daily operations of the T Desk and ensure effective support for Mister T colleagues and sales representatives managing T repair opportunities.
Coordinate T sales campaigns, including campaign preparation, opportunity lists, follow-up tracking, status updates and performance reporting.
Supervise, coach and develop the initial T Desk administrative team, ensuring clear priorities, workload distribution and quality standards.
Act as the operational bridge between the T Desk, Mister T colleagues, field teams.
Drive standardization of T Desk workflows, templates, follow-up routines, escalation paths and handover points across Switzerland.
Improve data quality and pipeline visibility in Service CRM by reinforcing accurate opportunity updates, customer information, asset details and follow-up discipline.
Establish, in collaboration with leadership and Finance, incentive-related KPIs for the T Desk and sales stakeholders, ensuring alignment with existing sales incentive principles and formal validation by the Finance team before implementation.
Support the creation, structuring and launch of standardized T packages to simplify campaign execution, improve customer value propositions and increase sales consistency across Switzerland.
Identify process bottlenecks and lead continuous improvement initiatives to reduce manual work, delays, rework and dependency on informal communication.
Develop dashboards, reports and simple automation solutions using Power BI, Power Automate and related Microsoft tools where appropriate.
Support the definition and monitoring of KPIs, including campaign conversion, lead follow-up timeliness, quotation cycle time, pipeline status and administrative productivity.
Contribute to future scalability of the T Desk model by documenting processes, identifying capability gaps and supporting team ramp-up planning.

Profil

Minimum 5 years of relevant experience in service sales support, sales operations, commercial administration, process coordination or a comparable operational support function, ideally with first exposure to team coordination or operational ownership.
Ability to coordinate a small team or workstream, allocate tasks, follow up on priorities and support junior colleagues; formal people management experience is an advantage but not mandatory.
Strong process mindset, with the ability to identify inefficiencies, simplify workflows and translate operational pain points into practical improvements.
Solid understanding of CRM-based sales processes; experience with Service CRM or similar sales pipeline tools is a strong advantage.
Digital skills in Microsoft 365, with practical ability to work with CRM data, Excel-based reporting and basic Power BI or Power Automate solutions.
Strong communication skills and ability to work effectively with sales, field, technical and administrative stakeholders.
Customer-oriented mindset, with a focus on service quality, speed, reliability and proactive follow-up.
Analytical, structured and detail-oriented, while remaining pragmatic and solution-focused.
Fluent business English is required. Proficiency in German is highly desirable, and French is a strong asset to support effective collaboration across the Swiss business environment.
Profile suitable for a mid-level operational manager or experienced coordinator with relevant expertise over approximately five years and ready to take ownership of a structured support function.

Rahmenbedingungen

Ort: Fribourg, Route de Moncor 12, 1701 Fribourg
Kontakt: SA

Manager T Desk

Über den Job

Über den Job

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