Media Operations Coordinator - Technical Support (M/W)

For its Technical Support Team, in Sierre (VS), Eversys is looking for a Media Operations Coordinator (M/F). The is a permanent contract reporting to the Technical Support Team Leader. 100% activity rate.

Media Operations Coordinator - Technical Support (M/W)

Key responsibilities : > Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, resolving non-technical requests such as part number identification, documentation, and general information. > Telemetry & Asset Administration: Execute the day-to-day management of assets within the telemetry system and handle the creation and distribution of customer logins. > Video Production & Library Management: Shoot, edit, and organize technical "how-to" videos, working under the guidance of experienced technicians for technical accuracy. > Knowledge Base Management: Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current. > Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows. What you bring : > Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content. > Mandatory: Experience with video editing software and content management. > Strong willingness to be work with technical data, clients and colleagues. > Languages: French C2 and English B2 (written), every other language is an asset. > IT Skills: Comfortable working with IT tools Who is Eversys and what do we offer? We have become a leader in the world of professional automatic coffee machines by developing innovative solutions inextraction methods and quality control of coffee products. Our vision is to bridge the gap between the traditional Italian coffee machine with the speed and electronic intelligence of the super-automatic machine. We provide products and services that bring real added value to our customers, a unique sensory cup experience, consistency, real-time connectivity, high productivity and ease of maintenance. We export 97% of our production and are present in over 50 countries. Our overseas headquarters are located in England (Crawley, Sussex), Canada (Toronto), USA (NY), Asia (Singapore), China (Shanghai ), Middle East (Dubai).