Dynamics 365 & Intelligent Automation Manager

MS Dynamics (Finance & HR) – Administration & Development:

AI / Automation & Process Improvement:

Power BI Reporting & Data Analysis (Transition Tool):

Project Management & External Vendor Coordination:

Advisory, Stakeholder Support & 2nd/3rd-Level Support:

Cloud Backup Support:

• Administer, configure, and customize the Finance and HR modules within Dynamics 365
• Gather business process requirements from internal stakeholders; produce functional and technical concepts
• Continuously optimize existing solutions in collaboration with business units and external providers
• Own integrations with adjacent systems
• Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting
• Develop AI-driven solutions: design and implement AI-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting
• Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules—both internal and vendor-supplied—to unlock data insights and streamline processes
• Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations
• Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI-driven reporting infrastructure
• Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term
• Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI-based solutions
• Setup and own end-to-end AI-driven reporting projects planning, requirements management, execution, quality assurance
• Manage and coordinate external implementation partners
• Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance
• Accountable for on-time delivery, budget tracking, and stakeholder communication
• Drive change and risk management across active projects
• Advise and support internal stakeholders on Dynamics and Power BI questions
• Run internal training sessions for power users and end users
• Diagnose and resolve complex technical and functional issues in Finance/HR contexts
• Document incidents and drive continuous improvement of support processes
• Maintain ongoing documentation of project progress and outcomes
• Support the Cloud team with general cloud-related administration, configuration, and operational tasks
• Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end-user issues
• Support the continuous improvement, reliability, and security of cloud and local IT services

Personal profile

Giesshübelstrasse 40 8045 Zürich

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• 3-5 years of hands-on experience with MS Dynamics 365 Finance & HR and Power BI, including demonstrated project leadership (planning, requirements management, change control, risk assessment, schedule and budget ownership)
• Solid expertise in configuration, customization, and integration of Dynamics 365
• Practical experience identifying and implementing opportunities for AI/ML, intelligent automation, and process improvement
• Understanding of AI/ML concepts and their practical application to business processes, reporting, analytics, and automation
• Experience developing, integrating, or implementing AI-driven solutions, automation tools, or data-driven workflows
• Ability to assess and leverage both internally developed and vendor-provided AI and automation solutions
• Proven Power BI skills: report development, data modelling, DAX, performance optimization
• Experience independently handling 2nd/3rd-level support and complex troubleshooting
• Experience with cloud technologies and general IT operations
• Bachelor's degree or higher in Information Systems, Computer Science, Business Administration (IT focus), or equivalent qualification
• Excellent written and spoken ; fluent English
• Highly structured, analytical, and solution-oriented mindset
• Strong communication skills, both with internal stakeholders and external service providers
• Independent, quality-conscious, and service-oriented way of working
• Team player with initiative and accountability
• Open, personable presence with genuine enjoyment of working across diverse stakeholders
• Flexibility and curiosity to get up to speed on new technical topics
• Strong interest in emerging technologies, AI, automation, and continuous process improvement
• Fairway Family Office AG