Technical Customer Service Specialist

Sentec is a Swiss-American medical device company specializing in respiratory care, providing healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions. We are seeking a proactive, service-oriented and technically skilled team member to join our Technical Customer Service team as 2nd level support, managing and documenting customer complaints and supporting both internal and external stakeholders. The position is international and collaborative, requiring strong analytical skills, ownership, and a mindset for continuous improvement.