part-time Sales Associates – Matcha & Tea

• Proactively welcoming and engaging customers
• Understanding customer needs and recommending suitable teas, matcha and accessories
• Driving retail sales through knowledgeable and natural customer interactions
• Explaining our products, their origins, producers and flavour profiles in an accessible way
• Preparing matcha and matcha drinks accurately and efficiently
• Managing retail customers and drink orders simultaneously
• Processing card payments
• Maintaining an attractive and well-organised shop
• Monitoring and replenishing stock
• Keeping the retail and drink-preparation areas clean
• Following food hygiene and preparation procedures
• Completing opening and closing procedures
• Working independently when required
• Occasionally creating simple photo or video content when shop activity allows

• Customer-oriented and enjoy helping customers make purchasing decisions
• Comfortable proactively approaching and engaging people
• Friendly, confident and a strong communicator
• Able to multitask and prioritise in a busy environment
• Calm and organised when several customers need your attention
• Reliable and punctual
• Self-motivated and comfortable working independently
• Detail-oriented
• Genuinely interested in Japanese tea and matcha
• Able to represent a premium brand in a knowledgeable, warm and approachable way
• Previous practical experience preparing matcha is important; familiar with basic matcha preparation
• Ideally have experience preparing Matcha Latte or Iced Matcha Latte
• Combine matcha preparation skills with strong retail instincts, customer engagement and sales ability
• Experience in premium or luxury retail, tea or matcha shops, matcha cafés, speciality coffee, hospitality, food & beverage, or premium customer service valued
• Communication skills required
• Ability to communicate comfortably in English
• Swiss German, French, or other languages relevant to an international customer base an advantage

• Location: Zurich HB – Zurich Main Station
• Period: November 2026 until end of January 2027
• Workload: Approx. 8–16 hours per week
• Schedule: Flexible part-time / half-day shifts
• Weekend availability: Required
• Opening hours Monday–Friday 09:00–19:00, Saturday–Sunday 10:00–18:00
• Employment: Temporary position for duration of pop-up
• May be required to operate pop-up independently
• Position suitable for students or candidates seeking flexible part-time work; all profiles welcome

Bewerbung: Senden Sie Ihren CV, eine kurze Selbstvorstellung, Ihre Verfügbarkeit von November 2026 bis Januar 2027, eine Beschreibung Ihrer bisherigen Erfahrung im Einzelhandel/Verkauf/Kundenservice, Ihre Erfahrung mit Matcha-Zubereitung und die Sprachen, die Sie sprechen.

• Practical experience across multiple areas beyond transactional retail
• Development in premium retail and sales
• Knowledge of Japanese tea and matcha
• Professional matcha preparation training
• Customer experience expertise
• Product storytelling
• Independent shop operations experience
• Working efficiently in high-footfall environment
• Representing a growing Swiss tea brand
• Full Repertoire product and preparation training provided

Repertoire, Rue Saint-[...] 13, 1227 Carouge GE