Organize and structure case management data to provide a complete, real-time view of volumes, backlogs, workload, and SLA / productivity across the department.
Build dashboards and reports for management use (via Tableau or similar tools), turning raw case data into clear, decision-ready views.
Translate management's reporting and measurement priorities into practical data structures and dashboards.
Analyse processes to identify and implement tactical automation opportunities, working with Swissquote's technical teams on relevant enterprise workflow initiatives.
Act as single point of contact for all data-related matters, including provision of audit and regulatory-driven data extractions and reporting as needed.

Master's degree in a Quantitative field, Computer Science or Data Science
At least 5 years' experience in a data analytics or reporting role, ideally within financial services or a regulated environment.
Strong hands-on proficiency with data visualization and reporting tools (Tableau, PowerBI or equivalent)
Strong Excel skills; working knowledge of SQL to query and extract data from case management systems.
Working knowledge of process mapping and low code / no-code workflow automation tools
Ability to translate operational / case data into clear, management-ready dashboards and reports.
Understanding and / or solid appetite to learn more about Risk & Compliance topics within a Swiss bank
Familiarity with data privacy regulations (GDPR, etc.)
Excellent communication skills in English, with French being an asset.

Data Oversight & Transformation Lead

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