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Product Manager (f/m/d) 100%- Saas Contact Center Solution – Luware AG | JobRevolt

Über den Job

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives.

Aufgaben

Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware's overall product strategy
Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback
Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations
Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions
Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution
Collaborate closely with engineers, architects, designers, and other product managers to deliver high-quality products, features, and enhancements
Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment
Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success
Accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance

Profil

Proven experience as a Product Manager or a Product Leadership role (Mid-Senior) in a SaaS Company, highly preferred within Unified Communications
Excellent communication skills across diverse stakeholders, from C-level executives to technical users and agents
Collaborative mindset with the ability to facilitate solution design within teams
Creative problem-solving and team-oriented approach
Broad business acumen with strong industry and market knowledge
Strong awareness of market trends and customer needs
Analytical, proactive, and forward-thinking mindset
High curiosity and creativity combined with structured, analytical thinking
Strong product and technology expertise
Deep understanding of the value and benefits delivered by products and services to customers
Ability to plan, delegate, and oversee work across development teams
Ensure execution in line with defined processes and best practices
Incorporate cross-functional needs and ideas into product development
Strong knowledge and hands-on experience with Scrum and Scrum@Scale

Rahmenbedingungen

Pensum: 100%
Start: as soon as possible
Ort: Headquarters in Zurich-West
Bewerbung: CV direkt hochladen; nur Direktbewerbungen werden berücksichtigt, keine Anfragen von Recruitment-Agenturen

Benefits

A fast-paced, international, and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
Genuinely collegial, international environment and a fresh, dynamic, open corporate culture

Product Manager (f/m/d) 100%- Saas Contact Center Solution

Über den Job

Über den Job

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