Operations Procesess Manager

Qualifications

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• Define, standardize, harmonize, and deploy global planning process standards, ensuring consistent data definitions, effective operational handoffs, and seamless system integration across functions.
• Establish and lead cross-functional governance structures by defining, appointing, and guiding Process Owners and Process Stewards within the planning domain.
• Drive organizational transformation initiatives by enabling process adoption, capability development, and alignment with business objectives.
• Lead the redesign and enhancement of the Order Confirmation Engine in Microsoft Dynamics 365 Finance & Operations to ensure customer order commitments are based on validated material and capacity availability.
• Drive functional and system improvements that prevent unverified auto-commitments and support accurate first-time order confirmations.
• Design, implement, and continuously improve advanced Available-to-Promise (ATP) and Capable-to-Promise (CTP) capabilities within the planning ecosystem.
• Develop and deploy constrained planning models that incorporate material, bill of materials (BOM), production capacity, machine, and labor constraints before order confirmation.
• Serve as the primary liaison between Supply Chain and IT, translating planning requirements into system enhancements and overseeing solution design, testing, deployment, and global rollout activities.
• Ensure alignment and integration of business processes and IT systems through close collaboration with business and technology stakeholders.
• Coordinate and facilitate stakeholder meetings to prioritize, plan, and monitor process and system enhancements in D365 and related applications.
• Approve solution designs and support governance processes for new system developments.
• Coordinate system releases, testing activities, defect resolution, and deployment readiness in partnership with business and IT teams.
• Govern the documentation and continuous improvement of the Target Operating Model (TOM), ensuring processes are translated into scalable standards, policies, and frameworks.
• Develop and maintain training materials and support organizational learning in collaboration with Process Owners, Process Stewards, and trainers.
• Define, implement, and monitor KPIs to measure process performance, compliance, adoption, and effectiveness.
• Establish and oversee reporting standards to ensure harmonized performance reporting across all locations.
• Conduct internal audits to verify compliance, identify improvement opportunities, and support process excellence.
• Lead continuous process improvement initiatives by identifying inefficiencies, implementing corrective actions, and monitoring business outcomes.
• Collaborate with process owners, managers, and functional leaders to ensure planning processes remain efficient, compliant, scalable, and aligned with business priorities.
• Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.
• Excellent English communication skills required; language skills are advantageous.
• Proven experience in a comparable role within business excellence, process management, or business transformation.
• Strong understanding of end-to-end business processes and enterprise IT environments.
• Deep knowledge of global ERP systems, particularly MRP functionality, ideally Microsoft Dynamics 365 Finance & Operations.
• Experience leading business process standardization, governance, and continuous improvement initiatives in a global environment.
• Demonstrated ability to manage complex cross-functional stakeholders and drive organizational change.
• Experience overseeing system enhancements, solution design reviews, testing activities, and release management processes.
• Strong capability to translate technical concepts and system requirements into clear business language.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong strategic thinking skills with the ability to align process and system initiatives to business goals.
• Effective collaboration skills and the ability to build productive partnerships across functions and regions.
• Strong technical understanding of business systems, planning processes, and process governance frameworks.
• Excellent presentation, communication, and stakeholder management capabilities.