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Quality Control & Remediations Manager – Gland | JobRevolt

Über den Job

Swissquote is Switzerland's leading digital bank with 1,500+ people across Europe, the Middle East, Asia, and South Africa, serving over a million clients worldwide. As Associate Director for Quality Control & Remediations, you will lead the team responsible for final quality checks on account openings and periodic reviews across New Client Onboarding and Existing Clients, ensuring operational excellence and alignment with BRM standards.

Aufgaben

Direct operational and people management of the Quality Control (QC) & Remediations team, fostering a high-performance culture
Oversee second and final quality checks on account opening and periodic review cases prior to finalization
Produce qualitative and quantitative reporting on return reasons and QC trends
Identify recurring gaps and patterns from QC results and coordinate training initiatives with relevant teams
Own ad-hoc remediation exercises from audits or compliance testing, ensuring they are scoped, resourced, and completed to defined standards
Serve as key point of contact in audits, preparing and presenting business responses
Participate in strategic discussions with onboarding and periodic review teams, contributing QC perspective to transformation initiatives
Exercise independent judgment on complex QC findings and escalate appropriately
Lead process improvement initiatives to reduce return rates and strengthen first-time-right outcomes
Act as trusted partner to Institutional Sales, Compliance, and Legal
Support recruitment and performance management to ensure motivated, high-performing team
Coach and mentor team members to support skill development and career growth

Profil

Minimum 5–7 years' track record in client onboarding, KYC/AML, or compliance operations in financial services
Previous leadership or team-lead experience strongly advantageous
Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding/periodic review due diligence standards
Experience with remediation exercises, including scoping and delivering ad-hoc reviews from audit or compliance testing
Ability to communicate operational priorities to technical teams
Experience supporting or participating in audits and preparing business responses
Sound risk and quality judgment with ability to make independent decisions

Rahmenbedingungen

Locations: Gland and Zurich

Benefits

Flexible dress code
Culture that celebrates successes
Room to grow, own projects, and develop at accelerated pace

Quality Control & Remediations Manager

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

Skills

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