Wird geladen...

Senior Customer Success Manager – Baden | JobRevolt

Über den Job

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors used worldwide in large-scale research facilities and in industry. As a spin-off of the Paul Scherrer Institute, DECTRIS combines scientific excellence with qualified service and industrial know-how.

Aufgaben

Own adoption, retention, and expansion across our digital-services customers - from first successful use through to growing, multi-team deployments
Build the Customer Success function from the ground up: onboarding motions, health metrics, playbooks, and the operating rhythm that lets it scale as we grow
Run a high-touch, outbound motion - you'll spend your time with customers, building real relationships with scientists, students, and department leads alike
Turn customer wins into scientific success stories and reference cases the whole community can learn from
Connect customers to one another and cultivate an active community around our digital tools
Grow existing accounts - spotting where value is emerging, expanding usage, and opening the conversation upward to department and institutional leadership
Partner closely with product, sales, science, and marketing to carry the voice of the customer back into what we build
Use AI and automation to scale your reach and sharpen your read on customer health

Profil

5+ years in Customer Success, account management, or a comparable customer-facing role, ideally in a technical or scientific software environment
Strong software fluency - you're comfortable reading and writing code and reasoning about scientific and data workflows; you can sit with a customer's pipeline and understand it
A track record of clear, credible communication across very different audiences, from PhD students to department heads
Genuine curiosity about technology and about the science our customers do
Comfort using AI tools in your own work, with a sense for where they add real leverage
Excellent communication skills in English
Bonus: Experience having applied AI in a customer or product context (built, deployed, or operationalised something)
Bonus: A PhD in a scientific domain - structural biology, materials science, crystallography, electron microscopy - or experience supporting scientific-software users
Bonus: Experience building or scaling a Customer Success function

Benefits

A successful and growing high-tech company in an international, scientific environment
Global leader in HPC X-ray detectors for science and industry - Our developers design cutting-edge detectors to support state-of-the-art science and technology
International work environment with more than 170 experienced engineers, scientists and other professionals - Company languages: German and English
Excellent, flexible working arrangements to enable professional development and personal work-life balance
Attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

Senior Customer Success Manager

Über den Job

Über den Job

Aufgaben

Profil

Benefits

Skills

Weitere offene Stellen