Telephonist

Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders Apply strict security protocols, including identifying and managing suspicious or fraudulent calls Coordinate travel arrangements, including: Advising on domestic train travel (CFF) Managing international travel requests Administering subscription renewals Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution Profil du candidat

Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment Strong command of French and English (C1 minimum); additional languages are an advantage Solid technical comfort with telephony systems and administrative tools Personal Attributes Service-driven, proactive, and solution-oriented mindset Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization Strong ability to remain calm and efficient under pressure High level of discretion, tact, and reliability Team player with a collaborative approach and willingness to share knowledge Ability to explain processes clearly and support users in a pedagogical manner Conditions et Avantages Full time role. jpid20aafdajt jpit0623jt jpiy26jt