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CRM & Business Process Specialist – Lausanne | JobRevolt

Über den Job

Sonic Suisse is a comprehensive network of regional laboratories with more than 2,500 employees in German-, French- and Italian-speaking Switzerland. As part of the global Sonic Healthcare Group, a leading provider of medical diagnostic services, Sonic Suisse is seeking an engaged CRM & Business Process Specialist to strengthen the Commercial Operations team.

Aufgaben

Manage the day-to-day operation and continuous development of the CRM system (Salesforce)
Analyze business requirements together with stakeholders and translate them into technical solutions
Configure and enhance Salesforce objects, fields, page layouts, and validation rules
Identify opportunities to improve CRM-related processes
Design and implement Salesforce Flows to automate business processes
Create reports, dashboards, and analyses for internal stakeholders
Maintain and ensure the quality of customer data
Support release management and deployments (e.g., using Change Sets or DevOps tools)
Troubleshoot and resolve issues within existing Salesforce solutions
Document developments and processes, including flows and data models

Profil

Bachelor's degree in Business Administration, Business Information Systems, or a comparable qualification
Several years of professional experience in CRM, Business Process Management, or Operations
Strong knowledge of CRM systems; Salesforce Certified Administrator certification is an advantage
Experience in analyzing, documenting, and optimizing business processes
Experience creating reports, dashboards, and KPI analyses
Knowledge of data management, data quality, and master data maintenance
Experience with workflow automation and digital process solutions
Proactive, team-oriented, and resilient individual with strong execution skills
Structured work manner with ability to maintain overview in dynamic situations
Strong commitment to quality, excellent communication skills, and ability to work effectively with various stakeholders
Interest in laboratory medicine and the Swiss healthcare system
Native-level German and/or French
Very good English language skills

Rahmenbedingungen

Locations: Kriens, Niederwangen, or Lausanne
40-hour working week
Hybrid working model with possibility of working from home
Contact: Sonic Suisse Labs SA, Alpenquai 28a, 6005 Luzern

Benefits

Diverse and responsible role with high degree of ownership
Opportunity to actively contribute to the development of Sonic Suisse's network of local laboratories
Collaboration with interdisciplinary teams
Modern employment conditions and attractive social benefits
Professional and role-specific training and development opportunities

CRM & Business Process Specialist

Über den Job

Über den Job

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