Wird geladen...

Sales Customer Support Specialist (m/f/d), (80-100%) – Baden | JobRevolt

Über den Job

Als Sales Customer Support Specialist bist du erste Anlaufstelle für Kunden und begleitest den gesamten Order-to-Cash-Prozess bei Accelleron (Turbolader-Branche).

Aufgaben

Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash
Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs
Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations
Collaborate closely with the logistics team to make sure our customers receive their deliveries on time
Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers
Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable
Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal
Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution
Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step
Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations
Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process
Use project management skills to analyze data, identifying ways to improve service and efficiency
Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices
Keep track of outstanding customer payments and work toward timely resolution – with a focus on maintaining strong customer relationships

Profil

Commercial or technical apprenticeship with 2–4 years of professional experience in Sales, Order Management, or a related field
German and English skills are a must, other languages of advantage
Experience in order processing SAP R/3 SD Module & preferable in S4Hana
Interest in technology, particularly in turbochargers
Ability to manage multiple tasks and set priorities including long and short-term orders / projects
Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations
Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required
Self-motivated personality
Excellent written, verbal communication and presentation skills with ability to effectively communicate
Advance knowledge of MS Excel is preferable
Advance knowledge of Power BI Reports is preferable

Rahmenbedingungen

Pensum: 80–100%
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

Benefits

Canteen
Childcare
Modern office, smart working
Flexible Working Model
Attractive holiday plans
Employee Assistance Program

Sales Customer Support Specialist (m/f/d), (80-100%)

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

Benefits

Skills

Weitere offene Stellen