IT Support Technician

Academic Work Switzerland SA

1003 LausanneFestanstellungVeröffentlicht 29.10.2026

Über den Job

For our client, a prestigious Swiss asset management firm, we are looking for an IT Support Technician to join their team. As an IT Support Technician, you will play a key role in supporting users through a major digital transition as the firm migrates to cloud-based environments. You will handle daily IT support queries, maintain workplace environments, and assist with hands-on technical troubleshooting and user onboarding.

Aufgaben

Receive and prioritize support requests via phone, email, chat, and in person
Troubleshoot workstations, software, printers, connectivity, and mobile devices
Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption
Prepare laptops, replace hardware, and maintain accurate inventory records
Manage user accounts and access permissions in Active Directory and Azure AD
Provide Level 2 troubleshooting and escalate complex issues to specialists
Keep users informed, confirm resolutions, and update troubleshooting documentation

Profil

Good knowledge of Microsoft 365 and cloud environments
Good knowledge of Level 1 and Level 2 IT support workflows
Advanced communication skills in English (minimum B2 level)
Strong interpersonal skills with a professional, service-oriented mindset
Relevant Microsoft certifications, an asset
Responsible, Supportive, Intellectually curious, & Energetic Personality

Rahmenbedingungen

Apply to this job posting
Personality test and cognitive test required
Academic Work handles recruitment process and inquiries
Ref 2588148

Skills

Microsoft 365Cloud-Umgebungen (Azure)Active DirectoryAzure ADWorkstation-TroubleshootingMobile Device ManagementHardware-VerwaltungUser Onboarding

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