SAP Technical Service Delivery Lead 100% (f/m/d)

Rieter is the world’s leading system supplier for processing natural and man-made fibers into short-staple and long-staple yarn, as well as for the production of filament yarns, man-made fibers and nonwovens. With its comprehensive technology portfolio, Rieter covers the entire textile value chain – from fiber to yarn, and from polymer melt to texturized filament, synthetic staple fibers and nonwoven. Headquartered in Winterthur, Switzerland, the company designs and engineers complex spinning plants, machines, systems, and components that enable an efficient and economical production. Rieter’s leading technologies ensure minimal resource consumption, making a significant contribution to sustainability across the global textile value chain. Rieter has a history spanning more than 230 years, operates 22 production sites in nine countries, and employs around 6 400 people worldwide, approximately 9% of them in Switzerland. Rieter is listed on the SIX Swiss Exchange under the ticker symbol RIEN. We are seeking an experienced SAP Technical Service Delivery Lead to manage our enterprise SAP landscape, specialising in RISE with SAP, cloud transformation, and SAP technical operations. Proven track record in delivering high-availability SAP S/4HANA environments, and leveraging SAP for Me for service transparency, incident management, and customer engagement. Strong leader with expertise in service delivery, SLA governance, and continuous improvement. SAP Technical Service Delivery Lead 100% (f/m/d) Your Main Tasks and Responsibilities

• Lead end-to-end technical service delivery for RISE with SAP environments, ensuring 99 %+ system availability across our SAP landscapes
• Act as primary interface between customer and SAP using SAP for Me, managing service requests, incidents, and escalations
• Monitor SLAs and KPIs through SAP for Me dashboards, ensuring compliance and proactive issue resolution
• SAP Release Mgr. to plan & coordinate all transport deployments, upgrades, system refreshes and patching
• Service Owner of SAP Cloud ALM & SAP for Me
• Deliver regular service review reports, including system health, SLA adherence, and improvement initiatives
• Support S/4HANA migrations and cloud transformations under RISE contracts
• Implement automation for monitoring and alerting, reducing incident response times
• Keep up to date technical skills to drive continuous improvement according to the group IT strategy and business goals
• Perform any additional duties that are commensurate with the current role and professional skills, as required by management.