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Customer Service Representative FR-EN-DE – SPINEART SA | JobRevolt

Über den Job

The Customer Service Representative acts as the internal and external customers advocate. You will support the day-to-day operations related to order management with the objective to ship all orders on time and in full. Your main duty is to maximize service level by exceeding customer expectations all the time.

Aufgaben

Represent company to external and internal customers and provide stellar customer service
Process sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level
Ensure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments
Approve return requests in coordination with Supply Planning and coordinate returns
Manage shipping priorities and clarify customer orders for the shipping department
Communicate weekly open orders and backorder reports to the field team and customers
Coordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies
Approve allocation of stock in short supply in coordination with field staff and Demand & Supply Planning
Issue special price quotations and bids, coordinate pricing allowances, deductions and adjustments
Reconcile forecasts with orders, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
Connect customers to appropriate Corporate support or field staff
Be the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes

Profil

Proficiency in German, English, French mandatory. Other languages a plus
Minimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred
Significant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus
Dedication to providing exceptional customer service and prioritizing needs of those seeking information from the company
Excellent oral, written and interpersonal communication skills
Highly effective at overcoming obstacles - tenacious and resilient
Exceptional listening and analytical skills
An excellent team player - highly effective in working with others but also capable of working independently as necessary
Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority
Ability to multi-task and an attention to detail
Must be able to work in a fast paced, time-sensitive environment
Ability to prioritize tasks and meet deadlines independently

Rahmenbedingungen

Interested ? Apply now.

Customer Service Representative FR-EN-DE

Über den Job

Über den Job

Aufgaben

Profil

Rahmenbedingungen

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