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Commercial Development & CRM Lead (80-100%) – Gisikon | JobRevolt

Über den Job

At Neupack, we're investing in modern CRM tools and stronger commercial processes. We're looking for a commercially minded and analytically strong professional to help shape how our commercial organisation operates, measures performance and unlocks customer opportunities. You'll work at the intersection of commercial development, CRM, sales performance and business analytics, defining CRM requirements while external specialists handle software development.

Aufgaben

Analyse customer, product and sales performance
Develop KPIs, dashboards and management reporting
Evaluate customer profitability, sales effectiveness and growth opportunities
Support customer segmentation and account prioritisation
Contribute to commercial planning and decision-making
Analyse and improve commercial processes
Define CRM requirements, workflows and reporting needs
Act as key interface between sales, management and external CRM partners
Support implementation, testing and continuous improvement
Drive CRM adoption and user engagement
Lead CRM and commercial development projects
Coordinate stakeholders across the business
Drive initiatives from concept through implementation

Profil

Sales Controller, Commercial Controller, Sales Operations Manager, CRM Specialist, Business Analyst, Business Development Manager, or Key Account Manager background
Understanding of how B2B sales organisations operate
Enjoy turning commercial insights into practical improvements
Strong commercial and analytical capabilities
Experience with KPIs, reporting and performance management
Experience working with CRM systems
Ability to translate business requirements into software solutions
Project management and stakeholder management skills
Hands-on, pragmatic and solution-oriented mindset
Fluent German and/or English
French or Italian is a plus
Experience with Salesforce, Power BI or similar platforms is beneficial but not mandatory

Rahmenbedingungen

80-100% Pensum
Honau (LU) / Zug-Lucerne Area
We look forward to receiving your complete application, including a recent photograph. Direct applications are preferred.

Benefits

Business-critical role with visible impact
Significant autonomy and room to shape the role
Direct exposure to senior decision-makers
Short decision paths and entrepreneurial culture
Flexible working arrangements
Attractive compensation and long-term perspective
Opportunity to shape the future commercial organisation of a successful Swiss SME

Commercial Development & CRM Lead (80-100%)

Über den Job

Über den Job

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Rahmenbedingungen

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