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Head Coach & Community Manager – Zürich | JobRevolt

Über den Job

tone. is one of Switzerland's leading boutique fitness brands offering high-intensity, low-impact Pilates-inspired reformer classes designed to build strength and flexibility. We currently operate 5 studios in Zürich and are expanding to 10–50 studios across Europe. We are seeking 2–3 Head Coach & Community Managers who will initially oversee 2–3 studios, transitioning to single-studio responsibility as the team grows.

Aufgaben

Maintain a full teaching schedule of 8-14 classes per week with availability across mornings, evenings and weekends
Deliver best-in-class tone. classes meeting coaching quality standards following tone. programming, springs, and playlist guidelines
Own the in-studio client journey – new client welcome, follow-up, retention conversations, and proactive outreach to lapsing members
Support in-studio sales – know current packages and promotions, build client loyalty through experience and relationships
Be the first point of contact for client concerns; respond promptly and escalate where needed
Build relationships with local wellness community to strengthen tone.'s presence and drive organic growth through marketing support
Deliver weekly informal touchpoints with each coach – one specific, actionable piece of feedback per conversation
Run monthly scorecard review with each coach between formal check-ins with Head of Product & Training
Support new coach training during ITP cohorts – provide in-studio support and feedback sessions
Flag coaches below standard; support execution of improvement plans
Organize at least one team touchpoint per quarter with Head of Product & Training – workshop, training, or team event building cohesion and culture
Ensure the studio opens and closes on brand with impeccable equipment, prepared coaches, and met standards daily
Manage sub requests and schedule coverage at studio level; escalate scheduling infrastructure to Area Manager and/or Head of Operations
Hold coaches accountable to pre and post-class duties – client engagement, announcements, studio checklist, community building support
Monitor studio-level client data – utilization, retention, new client tracking, member growth
Participate in regular meetings with Area Manager and/or Head of Operations and Head of Product & Training; provide honest, timely updates on team and studio health

Profil

Mature, driven and responsible person with strong educational or professional background
Passionate about tone. and fitness; genuinely believe in building tone. as Zurich's leading fitness community
Natural community builder who loves people, creates connections, and makes members feel welcome and valued
Proactive, energetic and self-motivated – don't wait to be told what needs to be done
Ready to take ownership of a studio, its community, team and day-to-day success
Interested in marketing, sales and leadership; enjoy the business side of fitness
Honest, caring and trustworthy; treat people with respect and communicate openly

Rahmenbedingungen

2–3 positions available
8-14 classes per week plus management responsibilities
Availability required across mornings, evenings and weekends
Zürich location – candidates must indicate preferred studio location during application; final assignment determined through interview process

Head Coach & Community Manager

Über den Job

Über den Job

Aufgaben

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Rahmenbedingungen

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