Dynamics 365 & Intelligent Automation Manager

MS Dynamics (Finance & HR) – Administration & Development:

AI / Automation & Process Improvement:

Power BI Reporting & Data Analysis (Transition Tool):

Project Management & External Vendor Coordination:

Advisory, Stakeholder Support & 2nd/3rd-Level Support:

Cloud Backup Support:

• Administer, configure, and customize the Finance and HR modules within Dynamics 365
• Gather business process requirements from internal stakeholders; produce functional and technical concepts
• Continuously optimize existing solutions in collaboration with business units and external providers
• Own integrations with adjacent systems
• Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting
• Develop AI-driven solutions: design and implement AI-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting
• Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules—both internal and vendor-supplied—to unlock data insights and streamline processes
• Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations
• Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI-driven reporting infrastructure
• Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term
• Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI-based solutions
• Setup and own end-to-end AI-driven reporting projects planning, requirements management, execution, quality assurance
• Manage and coordinate external implementation partners
• Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance
• Accountable for on-time delivery, budget tracking, and stakeholder communication
• Drive change and risk management across active projects
• Advise and support internal stakeholders on Dynamics and Power BI questions
• Run internal training sessions for power users and end users
• Diagnose and resolve complex technical and functional issues in Finance/HR contexts
• Document incidents and drive continuous improvement of support processes
• Maintain ongoing documentation of project progress and outcomes
• Support the Cloud team with general cloud-related administration, configuration, and operational tasks
• Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end-user issues
• Support the continuous improvement, reliability, and security of cloud and local IT services