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Global Service Excellence Manager (w/m/d) – Dierikon | JobRevolt

Komax AG sucht einen Global Service Excellence Manager (w/m/d) zur Harmonisierung und kontinuierlichen Verbesserung globaler Service-Prozesse.

Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle
Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions
Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities
Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes
Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes

Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions
Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization
5+ years of experience in after-sales, field service, service operations, or comparable environment
Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP
Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage
Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach
Fluent in English; German language skills and international experience are an advantage
Willingness to travel internationally

Newly built workplace equipped with state-of-the-art technology and work equipment
Modern open-plan offices with inspiring meeting zones and a large terrace for various employee events
Flexible working time models
Commitment to further training, e.g. free internal English courses or access to selected attractive learning platforms
Modern break rooms at the Dierikon site
Option of discounted lunch in a neighboring partner restaurant

Global Service Excellence Manager (w/m/d)

Über den Job